Help Center | Transleyt

Help Center

Transleyt

Index:

Hesap Oluşturma ve Giriş
Kredi Sistemi
Çeviri İşlemleri
Dosya Yükleme ve İndirme
Gizlilik ve Güvenlik
Teknik Sorunlar
Kurumsal Hesaplar
Faturalama ve Ödemeler

01. Hesap Oluşturma ve Giriş

Click the 'Try for Free' button on the home page.
Set your email address and a strong password.
Read and accept the terms of use.
Click on the 'Create Account' button.
Activate your account by clicking on the verification link sent to your e-mail address.

Click on the "Forgot My Password" link on the login page.
Enter your email address and press the "Send Password Reset Link" button.
Click on the link sent to your e-mail and set a new password.
Log in with your new password.

When you register, a verification link will be sent to your email address.
You can verify your account by clicking this link.
If you did not receive the email, you can use the "Resend Verification Email" option in your account settings.

Log in to your account and click on the profile icon in the upper right corner.
Select "Account Settings".
Update the information you want to change.
Click the "Save Changes" button at the bottom of the page.

Yes, you can open multiple accounts using different email addresses.
However, you will need to purchase separate credits for each account.
We offer multiple account management for corporate users.

02. Kredi Sistemi

A certain amount of credit is used for each translation process.
The amount of credit varies depending on the length and type of translated content.
For example, translating a 500-character text may use 1 credit, while translating a one-page document may use approximately 2 credits.

Log in to your account and go to the "Purchase Credits" page.
Choose the one that suits you from the loan packages offered.
Select payment method (Credit card, PayPal, bank transfer, etc.).
Complete the payment process.
Credits will be instantly credited to your account.

Once you log in to your account, you can see your current credit balance in the main panel.
You can also review your past credit usage and purchases in the "Account" > "Credit History" section.

Purchased credits are valid for 12 months.
There is no cash refund for unused credits.
However, for special cases, you can contact customer service.

Basic Package: 40 credits, suitable for small projects. Includes 15% discount on annual purchase.
Pro Package: 100 credits, ideal for medium-sized projects. Includes 15% discount on annual purchase.
Premium Package: 400 credits, designed for large projects. Includes 15% discount on annual purchase.
You can contact our sales team for Corporate and Special packages.

03. Çeviri İşlemleri

Select the translation type from the home page (Text, Document, Image, etc.).
Determine the source language and target language.
Upload or paste the content to translate.
Click the "Translate" button.
Once the translation is complete, you can view and download the results.

Use as clear and concise language as possible.
For technical terms, choose a field (e.g. Medicine, Law, Engineering).
Create and use a custom glossary of terms.
Review the translation results and edit as necessary.
Contribute to the continuous improvement of the system by providing feedback.

Text translations are usually instantaneous.
Document translations can take several minutes depending on the length and complexity of the document.
For large projects, the estimated completion time is shown when the process is started.

After the translation is completed, click the "Edit" button on the results page.
Make the necessary changes using the inline editing interface.
Save your changes.
You can download or share the edited version.

Before starting the translation process, open the "Advanced Settings" tab.
Select the relevant field from the "Field Selection" section (e.g. Medicine, Law, Technology).
If you have a custom dictionary, check the "Use Custom Dictionary" option.
Continue the translation process.

04. Dosya Yükleme ve İndirme

Text: TXT, RTF
Document: PDF, DOC, DOCX, PPTX, XLSX
Image: JPG, JPEG, PNG
Audio: AAC, MP3, WAV (for speech recognition only)

Yes, you can upload multiple files simultaneously.
On the "Upload File" page, you can select multiple files or drag-and-drop.
The system will process all compatible files sequentially.

Translation results and downloaded files are stored in your account for 30 days.
You can download or share files at any time during this period.
After 30 days, files are automatically deleted. Don't forget to save your important files on your own device.

05. Gizlilik ve Güvenlik

All data is protected by SSL/TLS encryption.
Our servers are protected by firewalls and advanced anti-virus systems.
Once the translation process is completed, the original files are automatically deleted within 24 hours.
Your personal data is processed and protected in accordance with our privacy policy.

No, your translations are private and can only be accessed through your account.
Our translation engine processes translations anonymously and does not store them.
Unless you use the sharing feature, your translations remain private.

Use a strong and unique password.
Turn on email alerts for suspicious activity notifications.
Regularly check the devices accessing your account and remove any devices you don't recognize.
Be careful when using Transleyt on public or unsecured networks.

Your account information is stored as long as your account is active.
Your translation history is stored for 30 days.
Payment information is stored securely for 7 years due to legal requirements.
When you close your account, all your personal data will be deleted within 30 days.

06. Teknik Sorunlar

Clear your browser's cache and cookies.
Check your internet connection and test its speed if possible.
Try a different browser or device.
Update your browser or make sure you're using the latest version.
If the problem persists, please contact customer support.

Make sure JavaScript is enabled in your browser.
Temporarily disable plugins such as ad blockers.
Try refreshing the page.
Try using a different browser.
If you are still having problems, please take a screenshot of the error message and send it to our support team.

Check the list of supported language pairs.
Make sure the languages you choose are correct.
Check if the system has any temporary maintenance or updates.
If you are still having problems, please contact our support team.

Web browser: Current versions of Chrome, Firefox, Safari or Edge.
Operating system: Windows 10+, macOS 10.14+.
Internet connection: Minimum 1 Mbps, recommended 5 Mbps and above.

07. Kurumsal Hesaplar

On our website, go to the bottom of the home page.
Fill out the "Subscription Request Form".
Our sales team will contact you shortly.
We will evaluate your specific needs and provide you with a plan that suits you.

Higher translation limits and discounted prices.
Priority customer support.
Advanced reporting and analysis tools.
Multiple and FTE range user management.

Yes, we offer custom API integration for corporate accounts.
You can integrate translation features into your own systems with our REST API.
We provide documentation and technical support.
We can offer solutions for your specific integration needs.

Online and onsite training options.
Customized user manuals and video tutorials.
Priority technical support.
Regular system usage and optimization consultancy.
Annual evaluation and strategy meetings.

08. Faturalama ve Ödemeler

Credit/debit cards (Visa, MasterCard, American Express, Troy)
Bank transfer (for corporate accounts)

Go to your account settings and select the "Subscriptions" section.
Find the subscription you want to cancel and click the "Cancel" button.
Select your reason for cancellation and confirm.
You can continue to use our services until the end of the current payment period.
Cancellation cannot be undone, but you can start a new subscription at any time.